OneKampung User Guide

For visitors & customers

Anyone can browse OneKampung. You only need a free account for three things: leaving a review, saving favourites, and listing your own business. Everything else is open to all.

A1. Browsing the directory

The Directory is the main list of businesses. Each business appears as a card — a small box showing its photo, name, category, area (town), and star rating. Click any card to open that business's full page.

At the top you'll see a toggle to switch between Business and Products:

• Business — shows whole businesses (e.g. "Aunty Siti's Kitchen").
• Products — shows individual items (e.g. "Kueh Lapis — 20 pieces").

A2. Searching & filtering

The search bar lets you narrow things down. You can combine any of these:

Press Search to see the results. On the Categories and Locations pages you can also just start typing to instantly filter the tiles shown — no button needed.

A3. Understanding a business page

When you open a business, you'll typically see:

• Photos of the business and its products.
• Description — what they do, in their own words.
• Category & area — the type of business and its town.
• Badges — such as Verified (we've checked this business) or Muslim-owned (self-declared, F&B only).
• Contact details — how to reach them (see below).
• Reviews & star rating — what other customers said.
• Products — the specific items they offer.

A4. Looking at products

Products are the individual things a business sells. Each product has its own page with a photo, price, description, and its own reviews and star rating (kept separate from the business's overall rating). Remember: OneKampung is a directory, so you can't add a product to a cart — instead you contact the business to order it.

A5. Contacting a business

Every listing shows the ways that business wants to be reached — usually WhatsApp, phone, or email, and often their social media. You deal with them directly to ask questions, order, and arrange payment and collection or delivery. OneKampung simply introduces you; the rest is between you and the business.

A6. Creating a free account

You'll need a free account to review or save businesses. Here's how:

1. Go to the Register page.
2. Choose a username, enter your email address and a password, and agree to the terms. Your username is your public name on OneKampung (it shows on your reviews and listings) and can't be changed later.
3. We email you a verification link — open your inbox and click it. (Check spam if you don't see it. The link lasts 24 hours.)
4. You're in! Log in any time at the Login page.

A7. Leaving a review

1. Log in with your verified account.
2. Open the business or product you want to review.
3. Choose a star rating from 1 to 5 and write a few honest words.
4. Submit. Your review may be checked briefly before it appears, to keep out spam.

A few fair-play rules: one review per business (and one per product) per person, you can't review your own business, and the business owner may post a single reply to your review.

A8. Saving your favourites

See a business you like? While logged in, click the Save (bookmark) icon on its card or page. Find everything you've saved later under Saved in My Dashboard.

A9. Reading Stories

Stories are short featured articles our team writes about the people behind the businesses. They're a lovely way to learn a business's background before you buy. Find them on the Stories page; some link straight to the business they're about.

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For business owners

This part walks you through everything from creating your account to growing your listing. Follow it in order the first time; after that, jump to whatever you need.

B1. What you get as an owner

• A public storefront page for your home-based business, found through search and by category/area.
• Product listings to show exactly what you offer.
• Reviews from customers, which you can reply to.
• A better chance of being found on Google (we build in basic search-engine friendliness).
• A dashboard to manage it all yourself.
• Optional paid upgrades for more products, photos, featuring, and other perks.

B2. Step 1 — Register & verify your email

1. Visit the Register page and create your account (name, email, password, agree to terms).
2. Open the verification email we send and click the link inside. This proves the email is yours and activates your account.
3. Didn't get it? Check spam. You can resend it (up to 3 times an hour), and the link is valid for 24 hours. Still stuck — contact us.
4. Once verified, you're automatically placed on the Free plan — no payment, no pressure.

B3. Step 2 — Your dashboard, explained

After logging in, go to My Dashboard. This is your control panel. It opens on My Profile and has these sections:

B4. Step 3 — Create your business listing

Go to Business Listings → Add Listing and fill in the form. Here's every field explained:

When you're happy, click Submit. Don't worry about perfection — you can edit later.

B5. Step 4 — Approval: what happens next

Your first business listing is checked by our team before it goes live — this is exactly what makes OneKampung trustworthy to customers, and it's why approved businesses earn the Verified badge. Here's the flow for that first listing:

1. You submit → your listing is marked Pending (waiting for review).
2. We check it (usually within 1 to 2 working days).
3. If all's well, it's Approved and appears in the directory — you get an email.
4. If something needs fixing, we'll let you know what to change.

B6. Photos: rules & tips

• Each photo can be up to 5 MB (megabytes — a measure of file size). Most phone photos are well under this.
• If a photo is very large, we automatically shrink it to a web-friendly size — you don't have to resize it yourself.
• Use good lighting and show the real thing. Your first/main photo is your shopfront window — make it count.
• The number of photos allowed depends on your plan.

B7. Step 5 — Add your products

Products are the specific items you sell, shown under your business. To add one, go to Product Listings → Add Product:

Like businesses, a new product may be checked first — but once you're an established owner it usually goes live right away.

B8. The Muslim-owned indicator

If your business is in Food & Beverage, you'll see a Muslim-owned option. Tick it if it applies. Approved F&B businesses that tick it show a green Muslim-owned badge, and customers can filter to find them.

B9. Editing & deleting

From Business Listings (or Product Listings), each item has Edit and Delete buttons.

• Edit — change any detail. Your edits usually appear right away; occasionally a change is held for a quick check if something looks unusual.
• Delete — removes the listing (and its photos). This can't be undone, so be sure.

B10. Reviews: getting & replying to them

Customers with a verified account can leave you a star rating and review. You'll find them under Reviews in your dashboard.

• You can post one reply per review. A warm, professional reply — even to criticism — impresses future customers.
• You can't review your own business, and each customer can only review you once (this keeps ratings fair).
• Think a review is fake, abusive, or breaks the rules? Don't argue publicly — tell us and we'll look into it. We don't remove reviews just for being negative.

B11. Plans, upgrading & payment

Every owner starts free. When you want more, you can upgrade. There are three plans:

The current price, exact limits, and perks for each plan are shown on the plan page in your dashboard, so they're always up to date. To upgrade:

1. Go to My Dashboard → Subscribed Plans.
2. Choose your plan and whether to pay monthly or yearly (yearly gives you two months free).
3. You're taken to a secure checkout (run by Stripe) to enter your card. OneKampung never sees your full card number.
4. Once payment succeeds, your new benefits apply immediately, and Stripe emails you a receipt.

B12. Managing your subscription

Under Subscribed Plans you can see your current plan and your next renewal date, and cancel if you wish.

B13. Getting featured in a Story

Stories are short featured articles written by the OneKampung team — not by owners. A featured story is a Premium plan perk. Here's how it works:

1. Shortly after your listing goes Premium, we email you an invitation with a link to a short form (15–20 minutes — answer in your own words; point form and Singlish are fine).
2. You fill it in and upload a few photos of yourself, your workspace or your process.
3. Our editor crafts your answers into a polished article.
4. You review the draft — nothing is published until you're happy with it.

Stories are published in the order forms come in, so the sooner you send yours, the sooner you're featured. It's editorial — our team shapes the final piece — but it only ever uses what you've shared with us.

B14. Your profile & account

Under My Profile you can update your email, password, and profile picture (same 5 MB photo rule). Your username is your public name and can't be changed. This account is separate from your public business listing.

B15. Tips to get found & get customers

• Fill everything in. Complete listings with photos and a real description get more clicks.
• Pick the right category and town. That's how people filter to find you.
• Add your products. Customers search for things, not just businesses.
• Collect reviews. Ask happy customers; reply graciously to all.
• Keep it fresh. Update photos and products so your listing always reflects what you sell now.
• Share your listing link on your own WhatsApp and socials — it all helps you get found.

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Glossary

Every slightly-technical word used on OneKampung, explained simply.

Getting more help

Still stuck, or something not covered here?

• Check the FAQ for quick answers to common questions.
• Contact us — we're a small local team and read every message (please allow 2 to 3 working days).

List your business Read the FAQ

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